PROCESSING TIMES
Orders are processed by 3pm Monday to Friday.*
If you are choosing to ship EXPRESS, please ensure you place your order by 2pm for your order to be shipped that day & to guarantee the fastest delivery time!
Any orders placed on Friday after 4pm and on the weekend will be processed on the following Monday.
 
AUSTRALIAN SHIPPING

STANDARD 
We charge a flat rate of $8 for all standard shipping. We use eParcel (Australia Post) which provides you with a unique tracking code for your package that can be tracked online. Standard shipping arrives within 2-5 business days from the date your order has been shipped & depending on your location.

EXPRESS
We charge a flat rate of $12 for all express shipping. We use Australia Post Express which  provides you with a unique tracking code for your package that can be tracked online. Express shipping arrives within 1-2 business days from the date your order has been shipped & depending on your location.

Free standard shipping is valid for orders that total AUS $85 or more that are being delivered to an Australia shipping address. Free shipping for these orders is automatically applied during the checkout process and will be shipped via Australia eParcel Post standard.
 
INTERNATIONAL SHIPPING
We charge a flat rate of $25 for all international orders*. We use Australia Post services, that have a 4-10 business day delivery time once the order has been shipped (shipping time varies per destination). Please note that this does not include customs processing delays.  
All international orders shipped via Australia Post require a signature upon delivery. In the event that an attempted delivery is made, you may be required to collect your item at your local depot or post office.

Free shipping is valid for orders that total AUS $150 or more, that are being delivered to an international shipping address outside of Australia. Free shipping for these orders is automatically applied during the checkout process and will be shipped via Australia Post depending on the destination country.


Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.

*We charge a flat rate of $30 for all orders placed in Japan. When you spend $150 or more you will recieve Free Shipping. This pertains to Japan only. 

*We charge a flat rate of $45 for all orders placed in Russia. When you spend $250 or more you will receive Free Shipping. This pertains to Russia only.

INTERNATIONAL TAXES AND CUSTOMS CHARGES
International customers may be required to pay Sales Tax, Duty and/or Customs charges.
All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.
ebonie n ivory  are not responsible for any taxes and customs charges that are applicable to the shipment of your order.
If you experience any difficulties when entering your Shipping address during checkout please email info@asiamthelbel.com with your full shipping address and contact phone number before you place your order.

 

Disclaimer
ebonie n ivory will not responsible for lost or stolen packages or packages delayed or lost in transit.
If you need further information or if you have any questions please contact our Customer Care Team at info@asiamthelabel.com and we will be more than happy to help you!!

CANCELLATIONS

If you wish to cancel your order please email us at info@asiamthelabel.com and provide us with your order number. 

Please note that shipping is non-refundable if you choose to cancel your order.


RETURNS POLICY

Refunds are available only for full-priced items IF the garment is faulty.

We do not offer refunds for change of mind. 

If you wish to return or exchange an item, then the items must be returned within 14 days of the receipt for all AUS orders & 28 days of the receipt for all International orders.

Items must be returned in their original condition as purchased, all tags and labels must be attached. Once ebonie n ivory has received your returned package, all returned items would be inspected before a refund is issued. ebonie n ivory reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way (Unless the reason for return is the item is faulty) or outside the 14 day period.

You will be notified via email if your returned item is not suitable for a refund. 

The cost of return shipping is at the customer’s expense and is non-refundable.

We recommend returning items through traceable mail, as any returned items that are not received by ebonie n ivory will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items. Please allow 5 business days for a refund to be processed from the date that the returned item is received by ebonie n ivory.

You will be informed via the email address that is listed on your ebonie n ivory account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from. 

A Returns/Exchange Sheet must be provided with any return or exchange, If you require a copy of the Returns Sheet or have any questions regarding your return, please email our Customer Care team at info@asiamthelabel.com

Please click here for a copy of the Returns/Exchange Sheet

All orders should be returned to the address below. Please note that the goods are your responsibility until they are returned to ebonie n ivory. Ebonie n ivory will not issue a refund on item/s that are not received or are lost in transit.
 
ebonie n ivory RETURNS/EXCHANGES

21/8-24 KIPPAX ST
SURRY HILLS, NSW, 2010
AUSTRALIA


If you were shipped the wrong order or a faulty item, please notify us immediately by contacting us at info@asiamthelabel.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Shipping is non-refundable except in cases where we may have made an error.
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase.

AFTERPAY
If you have paid for your order through Afterpay and you wish to return your items you can either choose to receive an exchange, or the Afterpay payment plan can be cancelled so you pay nothing.

EXCHANGES
If you require a replacement size, colour or alternative item/s, please let us know by emailing the team at info@asiamthelabel.com.  We will do our best to assist you but please note we have an extremely fast turnover of stock and as such we can’t guarantee we will be able to fulfill your request/order.

GIFT CARDS

ebonie n ivory Gift Cards are a great way to get the perfect something every single time. Give the gift that everyone wants and grab an online gift card today.
Just click on “Gift Cards’ and select the amount of the gift card you want to purchase. We can send the GC to you or directly to the lucky recipient. We can even send them a virtual GC so they can start shopping straight away.
All GC are valid for 12 months from date of purchase and are not redeemable for cash. Please note if a gift card is lost or stolen it will not be replaced.
A gift card is of a dollar amount and is valid for 12 months.

SALE ITEMS
Under Australian Consumer Law, we are not required to provide a refund or replacement on sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.  
If you are unsure if your item can be returned, or any other inquires. Please email our team at info@asiamthelabel.com