Shipping & Returns
We charge a flat rate of $8 for all standard shipping. We use eParcel (Australia Post) which provides you with a unique tracking code for your package that can be tracked online. Standard shipping arrives within 2-5 business days from the date your order has been shipped & depending on your location.
Free standard shipping is valid for orders that total AUS $85 or more that are being delivered to an Australia shipping address. Free shipping for these orders is automatically applied during the checkout process and will be shipped via Australia eParcel Post standard.
We use eParcel (Australia Post) shipping services that have a 2-10 business day delivery time once the order has been shipped (shipping time varies per destination). Please note that this does not include customs processing delays.
Shipping rates vary depending upon location. Find your country in the zones below to work out what your shipping rates are. If your country can not be found, please email us at email@example.com and we can help you!
- Standard Shipping $15 (6+ Business Days)
- Express Shipping $25 (2-4 Business Days)
- Free Shipping when you spend $150+
- Countries included: Canada, China, Mexico, New Zealand, United Kingdom, United States
- Countries included: Fiji, India, Indonesia, Japan, Macao, Malaysia, Philippines, Singapore, South Korea, Thailand, Vietnam
INTERNATIONAL TAXES AND CUSTOMS CHARGES
International customers may be required to pay Sales Tax, Duty and/or Customs charges.
All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.
Ebonie N ivory is not responsible for any taxes and customs charges that are applicable to the shipment of your order.
If you experience any difficulties when entering your Shipping address during checkout please email firstname.lastname@example.org with your full shipping address and contact phone number before you place your order.
Ebonie n Ivory will not be responsible for lost or stolen packages or packages delayed or lost in transit.
If you need further information or if you have any questions please contact our Customer Care Team at email@example.com and we will be more than happy to help you!!